Accessibility statement

Many of our visitors are deaf or hard of hearing. Accessibility is not an extra for us: it is how this website is built.

Our goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA on every page, in French, German and English.

Nothing on this website depends on sound. There is no audio content and no sound cue.
You can reach us without ever making a phone call: by form, by post or by video call with live captions.
Any video we publish will have accurate captions in the page language and a full transcript. Our video player will not show a video without them.
We write in plain language and explain medical words in a glossary in three languages.
The fonts were chosen for legibility. Text can be enlarged to 200% and the pages reflow on small screens.
Every function works with a keyboard alone, and the focus is always clearly visible.
Colours meet the WCAG contrast ratios, and meaning is never carried by colour alone.
Form errors are shown as text with an icon, next to the field concerned.
Animations are short and calm, nothing flashes, and we respect your system setting for reduced motion.

Sign-language video summaries of our main pages are planned but not yet available.
Documents published as PDF may not be fully accessible yet. Ask us and we will send you the content in another format.

We test every page with automatic tools (axe-core and Lighthouse) and by hand with a keyboard and with the sound off.

Last check: 15 November 2026.

If something on this website is hard to use for you, please tell us through our contact form. We answer in writing and will look for a solution.