Our work

Diagnosis: clear answers, without delay

After a first alert, waiting is the hardest part. Families need to know what kind of hearing loss their child has, how much, and what comes next.

What it means

Diagnosis is a set of fuller tests by specialists, usually an ENT (ear, nose and throat) doctor and an audiologist. It describes the type and degree of hearing loss in each ear.

Why it matters

A clear diagnosis opens the way to the right support: treatment, hearing technology, therapy and help at school.

Our aims

  • Guide families toward qualified specialists and explain what each appointment is for.
  • Explain test results and medical words in plain language, through our glossary.
  • Stand with families during the wait, so that no one goes through it alone.

What you can do

  • Write down your questions before each appointment, and ask for written answers.
  • Ask for an interpreter or for written notes if you need them.

Worried about your child's hearing?

Write to us. We answer in writing, and you never need to phone.

Contact us