Privacy policy

Who is responsible

Human Bridge Hearing, association, Route de Marigny 6, 3963 Crans-Montana, Switzerland, company number CHE-258.927.659, is responsible for the processing of personal data on this website.

This policy follows the Swiss Federal Act on Data Protection (FADP). For visitors from the European Union, it also follows the General Data Protection Regulation (GDPR).

What our forms collect and why

We only use the information you send us for the purpose of the form, and only with your consent, which you give by ticking the box in each form.

• Contact form: your name, email, the subject, your message and how you would like us to reply. We use them to answer your message.
• Support request for families: your name, email, and if you wish a mobile number, your preferred language and way of contact, your child's age, where you live and your message. We use them to understand your situation and to answer you. Please do not send medical reports through this form.
• Membership interest: your name, email, whether you would join as an individual or an organisation, and your message. We use them to write to you when membership opens.
• Volunteer enquiry: your name, email, what you would like to offer and the languages you use. We use them to contact you about volunteering.
• News and donation alerts: your email address. We use it to send you our news, or to tell you when donations open.

Information about a child's health

Families sometimes tell us about their child's hearing. This is sensitive personal data. We treat it with special care: only the committee members who answer your request can read it, we never share it with anyone without the parent's agreement, and we never use it for any other purpose.

News by email and unsubscribing

We only send news to people who have asked for it. After you enter your address, we send you an email with a confirmation link. Your address is only added to our list once you click it.

Every email we send contains a link to unsubscribe. You can also write to us at any time and we will remove your address.

Server logs

Like every website, our server automatically records technical information when a page is requested: the date and time, the page, the browser type and the IP address. This is needed to deliver the site and to protect it against attacks. These logs are kept for a short time and then deleted. We do not use them to identify visitors.

Cookies, trackers and fonts

This website sets no cookies and uses no advertising or tracking tools. Our fonts are stored on our own server, so no data goes to a font provider.

If you close the language notice, your browser remembers this choice in its local storage, on your own device. This information is never sent to us. You can delete it in your browser settings at any time.

The map on our contact page is a drawing. A link opens the address in your own map app only when you choose to click it.

Hosting and service providers

Our website and the data sent through our forms are hosted by a provider in Switzerland or the European Union. We also use an email service to receive your messages and send our answers. These providers process data only on our behalf and under a contract with us. We do not transfer your data to countries without adequate data protection.

How long we keep your data

We keep messages and requests for as long as we need them to answer you and follow up, and delete them at the latest 12 months after our last exchange, unless the law requires us to keep them longer. We keep your email address on our news list until you unsubscribe.

Your rights

You have the right to:

• know whether we hold data about you, and get a copy of it;
• have incorrect data corrected;
• have your data deleted;
• withdraw your consent at any time, for the future;
• for visitors from the EU, object to processing, restrict it and receive your data in a common format.

How to contact us about your data

Write to us through our contact form or by post to Human Bridge Hearing, Route de Marigny 6, 3963 Crans-Montana, Switzerland. We answer within 30 days.

Right to complain

If you think we are not handling your data correctly, you can complain to the Federal Data Protection and Information Commissioner (FDPIC). Visitors from the EU can also complain to the data protection authority of their country.